Research - Quality and Service Rating
Posted by David Bennett Wed, 07 Jun 2006 13:29:00 GMT
- Most people find Realtors to be honest but they want full disclosure at every step of the process.
- Quality of service:
- 29% said they received high quality service
- 61% said they received average quality service
- 10% said they received poor quality service
- When consumers were asked to consider that real estate transaction is a complicated process involving legal issues, pricing and negotiations, 70% said they believe it is good to have a professional at their side.
- Among those who had used a Realtor to buy or sell a home, 65.2% said their services met or exceeded their expectations. However 20% said their expectations were not met.
- The consumers surveyed said they value a Realtor’s expertise in legal and contractual issues and in their ability to protect their customers in most situations.